The Pittsburgh Supercomputing Center (PSC), a joint research center of Carnegie Mellon University and the University of Pittsburgh, was established in 1986, and for over 30 years has provided university, government and industrial researchers with access to several of the most powerful systems for advanced computational research, communications and data storage available to scientists, engineers and scholars nationwide for unclassified research. PSC advances science across a wide spectrum of fields, including artificial intelligence / machine learning, medical imaging, weather modeling, cell biology, and genomics.

PSC is seeking a motivated self-starter to join our team as a Technical Writer. This is an exciting opportunity to help advance cutting-edge scientific discovery by leading the development of technical and scientific publications and creating informative end-user documentation and training materials  as part of a team of scientists and software developers.

Core Responsibilities:

  • Work with subject matter experts to determine documentation needs and requirements.
  • Create effective end-user documentation for project tools and technologies for a broad audience that could include writing user guides to use computing resources and tools, drafting FAQs, developing demos and how-to videos, developing academic posters, drafting video scripts, guided tours, and other educational techniques.
  • Create detailed documentation for project teams including standard operating procedures, developer guides, new user welcome instructions, etc.
  • Review and/or copyedit content developed by other members of the team.
  • Gather and incorporate feedback from users to improve usability and efficacy.
  • Lead the development and drafting of articles and papers for publication in peer-reviewed journals with technical and scientific project teams.
  • Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within PSC. Inclusion, collaboration and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

  • Bachelor’s degree in a relevant technical or scientific field.
  • 3-5 years’ industry experience as an effective technical writer.
  • Proven ability to quickly learn and understand complex topics.
  • Previous experience writing documentation and training materials for multiple audiences.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Strong team player who can build strong relationships within all levels of the organization and across project teams.
  • Demonstrated willingness to learn.
  • Preferred certification through the Society for Technical Communicators.

Skills and Experience:

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Experience working with cross-functional teams to improve the user experience: design, UI, and content, visuals, and diagrams for technical support.
  • Proficiency in the use of MS Word, MS PowerPoint, Google Apps (Docs, Sheets, Slides, etc).
  • Ability to use multiple content management systems including,  GitHub and WordPress.
  • Preferred experience using design and/or video editing software and collaborative platforms such as Adobe Creative Cloud and Canva.
  • Preferred previous software development experience.

Requirements:

  • Successful background check

Are you interested in this opportunity with us? Please apply

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.